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Q: Does cizrate.com offer a money-back guarantee?
A : cizrate.comallows most products to be returned for a refund within 30 days of the received postmarked date. We'll refund your payment when received the back. Additional deductions for all refunds will be made depending on current market value.

Q: What is the cizrate.com warranty?
A : We have money-back and exchange guarantee in 30 days. After 30 days, buyer needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.

Q: I want to return the item, what should I do?
A : Please make sure the item is broken or you don't like it, if you don't know how to use, please contact with our staffs for help. The return item must be with original packing, accessories and take the below information in package: 1. Order ID, SKU, Email and Your shipping address 2. The reason of send back 3. Replacement or refund money

Q: How about the shipping fees for send back?
A : The shipping back fees is depend your local post.
Here is some example:
Netherland - Weight: 30g by priority mail - 1.84EUR
France - Weight: 70g by PRIORIT AIRE - 2.3EUR
United States - Weight: 102g by USPS / PAR AVION AIR MAIL - $2.2
United States - Weight: 362g by USPS / FIRST CLASS AIR MAIL With tracking - $8.65 (The package itself is $2.9 from USP)
Greece - Weight: 126g by stamp - 3.2EUR
Italy - Weight: 342g by Post EIRE - 4.85EUR
Please note: cizrate.comdoes not pay the return shipping cost.

Q: Does cizrate.com pay the return shipping cost for defective products?
A : No, cizrate.com does not pay the return shipping cost for defective products. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to cizrate.com, we will replace the item and ship the replacement to you without charge. cizrate.comwill employ every resource it has to ensure that your item is replaced promptly, without hassle.

Q: How can I receive the refund?
A : Due to all of the payment through PayPal, we'll refund your payment to your PayPal, refund will be process in 1-3 business days when the case is clear, and you will received a PayPal confirm email then.

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