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Free shipping to worldwide

cizrate.com offers free shipping service to worldwide for all shipments via Airmail. Only when the order amount is over 20$, we can freely offer the tracking number. cizrate.com shipment is internationally delivered from free port Hong Kong. The delivery time is determined by the delivery method, destination, and the custom clearance time and so on. Generally, cizrate.com delivers the goods via registered Airmail.

Q : What is the cizrate.com shipping method?
A : We have these shipping methods:
1. Airmail
2. Register Airmail
3. UPS

Q : Where is the order shipped from?
A : Your order will be shipped by airmail from Hong Kong.

Q : Does cizrate.com ship internationally?
A : Yes, we ship worldwide without additional charge.

Q : How about the shipping fees?
A : Airmail is the totally free to the worldwide.
*The express shipping fees is depend on your country, how many you ordered and the total weight.

Q : What's the shipping time?
A : The shipping will be take these steps:
Step 1: Order print by our system (0-1 business day)
Step 2: Order packaged by our storehouse (1-3 business days)
Step 3: Package carried to Hong Kong Post or Express Center (1 day)
Step 4: Order is processed by post to your mail box.

*Step 2, we have the mass of products in stock, but some not, we need to notice our supplier, and take 1-2 business days to get. *Step 4, due to the oversea shipping need more procedure, the delivery time below is just for reference:

Standard Shipping
If you need faster delivery time, the Standard Shipping option is available for your choice. Once you have chosen Standard shipping method, your order will automatically get shipped by courier service for delivery within 10 to 15 days.

The following is estimated shipping time for your reference.It may take extra time to a rural area.
DE: 10-15 Business Days
UK: 15-20 Business Days
US: 10-15 Business Days
AU: 12-20 Business Days
CA: 12-20 Business Days
FR: 25-30 Business Days
Asia: 10-15 Business Days
Others: 15-20 Business Days
While carrier transit time and customs clearance time are beyond our control, please email us if your item is not delivered after 4 weeks so we can trace it for you.

Expedited Shipping For urgent orders, the Expedited shipping option (which takes 5 to 10 days) is best choice for you, and we will process your orders in priority.

Q : How can you get my shipping address?
A : We'll get your shipping address when you make payment by PayPal,please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us.

Q : Can I change my shipping address?
A : You will receive an address confirm when you have done the payment by PayPal, If it's not the correct, just edit it. For fraud prevention purposes, if you change the shipping address here, we may not process your order when you are a new member or big amount.

Q : How do I get my tracking number?
A : The tracking number is only available for $20 You can get it from your order list, the step is: My account - Order List - Select order - Then you can get the tracking number in detail when available.

Q : What it the tracking website?
A : The tracking website below:

Register airmail: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
EMS: http://www.ems.com.cn/english-main.jsp
DHL: www.dhl.com
TNT: www.tnt.com
UPS: www.ups.com

Q : My tracking number is not working, what should I do?
A : Package has been left cizrate.com and it will be take 1-3 business days to process by Post,Please wait a little more time and try again later.

Q : Can I cancel my order?
A : If the order status is"Unpaid",you can delete it direct. If the order status is"Paid",you can only cancel it before the order was processed, the time will be in 0-24hours. Once the products were sent, you cannot cancel your order.And you can choose send back the unopened products,we will refund your money when we receive them.
Please note, cizrate.com does not pay the return shipping cost for return item, and we are not responsible if goods were lost when send back without tracking. We will deal with the refund within 1-3 business days when we receive the goods.

Q : How long will it take for the back ordered?
A : We will send the products separately if some goods out of stock,the clear information will be seen in the order list. Generally, out of stock products need about 3 business days to prepare, if more time is needed, we will inform you as soon as possible,your kind understanding and waiting are much needed.

Q : I want to add items to my order, what should I do?
A : You can add items to your shopping cart if you have not click "check out by PayPal" If you have clicked the "check out by PayPal" but still not make payment, you can delete it in the order list, and place a new order. If you have make payment, unfortunately, you can't add items, due to free shipping fees, how about place another order?

Q : I have ordered, but no item in the order list, what should I do?
A : This might be some error when you made ordered. If you still not make payment, please cancel it and make a new order, if you have paid, please contact us which items you have bid,we'll add them for you.

Q : I have paid the express fees,why the order is shipped by airmail at last?
A : There are some reasons, such as: the express to your country will be charge tax, our staffs made a mistake, we'll email you when we have adjust.

Q : Does cizrate.com deliver to APO or FPO addresses?
A : Yes, but we deliver to APO/FPO addresses by airmail only, the EMS/DHL express will be not apply, please provide the detail address if you want order by express.

Q : Why was my order sent in multiple packages when it all could have fit in one box?
A : cizrate.commay decide to package your items separately due to weight, size concerns or some products out of stock. You can check from your order list which parts were sent separately.

Q : Does my express shipping option (EMS, DHL etc.) ensure my order will be shipped out before the normal?
A : Unfortunately it does not. All orders are processed and shipped within our 1-3 business days processing time-frame, regardless of the shipping option selected.

Q : What should I do if an item is missing from my order?
A : First, please check your order list to make sure order was sent in one packing, if separately, please be patience for another one. If all packages have been delivered but you're still missing an item, check the packing clearly for small item. If you are unable to locate the item at last, please take a photo which show any labels of the packing and email us.

Q : Do I need to pay for Tax and Customs Duties?
A :
cizrate.com sent the products from Hong Kong which is a free port. Because there is no sale tax by Hong Kong government, customers will not to pay any tax when shopping from us.

From our data, only less than 1% of the package was opened and checked by customs. Customers are responsible to pay if import taxes are needed.

Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens. Well you have to notice that some products may require special licenses or permits to import (such as high powered lasers). It is customers business to handle the products that are confiscated by the Customs in customers' countries

Q : What is the Airmail?
A :
Airmail (or air mail) is mail that is transported by aircraft. It typically arrives more quickly than surface mail, and usually costs more to send. Airmail may be the only option for sending mail to some destinations, such as overseas etc.

Register Airmail is the mail which you can get the tracking number to track it on the website.


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